Refund and Returns Policy

RETURN & REFUND POLICY

Effective Date: 1/11/2026

1. Scope and Intent

This Return and Refund Policy applies to all purchases made through the PrimeYard Living website, operated by Rachel’s Ventures, LLC, located at https://primeyardliving.com (“Website”).

We aim to provide transparency and clarity regarding returns, refunds, and order-related concerns so you can shop with confidence.

2. Contact Information

For questions regarding returns, refunds, or order support, please contact us:

Email: support@primeyardliving.com
Phone: +1 (323) 894-2126
Address: 30 N Gould St, STE R, Sheridan, WY 82801, USA
Hours: Monday–Friday, 9:00 AM–5:00 PM (Eastern Time)

3. Standard Returns (Most Products)

3.1 Return Eligibility

You may request a return for eligible items within 14 days of delivery, provided that:

The item is unused, uninstalled, and undamaged
The item is in original packaging with all components included
Proof of purchase is provided

All returns must be pre-authorized by our team. Returns sent without approval may be refused.

3.2 Restocking Fees

A restocking fee of up to 25% may apply depending on the product type, condition upon return, or handling requirements.

3.3 Return Shipping

Customers are responsible for return shipping costs unless the return is due to a defect, damage, or incorrect item.
Shipping and handling fees are non-refundable.

4. Non-Returnable Items

The following items are non-returnable and non-refundable, unless damaged or defective upon arrival:

Custom, special-order, or made-to-order products
Items that have been used, assembled, installed, or altered
Clearance or final-sale items (where clearly stated)
Gift cards or downloadable products

5. Damaged, Defective, or Incorrect Items

5.1 Reporting Requirements

If your item arrives damaged, defective, or incorrect, please notify us:

Within 48 hours for freight or pallet shipments
Within 7 days for standard parcel deliveries

Please provide:

Photos of the product and packaging
Your order number
A brief description of the issue

5.2 Resolution

Once verified, we will offer one of the following at no additional cost to you:

Replacement parts
Product replacement
Full refund (including applicable shipping)

6. Order Cancellations

Orders may be cancelled before shipment for a full refund.
Once an order has shipped, it cannot be cancelled and must follow the return process after delivery.
Certain made-to-order or freight items may not be eligible for cancellation once processing has begun.

7. Refund Processing

7.1 Refund Method

Approved refunds are issued to the original payment method used at checkout.

7.2 Processing Time

Refunds are processed within 14 days after the returned item is received and inspected.
Depending on your bank or card issuer, it may take additional time for funds to appear in your account.