SHIPPING POLICY

Effective Date: 1/11/2026

1. Introduction

At PrimeYard Living, operated by Rachel’s Ventures, LLC (“we,” “us,” or “our”), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the shipment and delivery of products purchased through our website, https://primeyardliving.com (the “Website”).

2. Shipping Destinations

We currently ship to U.S. addresses within the continental United States (lower 48 states) unless otherwise stated on the product page.

At this time, we do not offer standard shipping to:

• Alaska or Hawaii

• U.S. territories

• International destinations

If you require delivery outside the lower 48 states, please contact us at support@primeyardliving.com before placing an order to request a custom quote (where available).

3. Shipping Costs

Shipping costs (if applicable) are calculated and displayed at checkout based on product size, weight, and delivery location. Some products may qualify for promotional or included shipping—this will be clearly indicated on the product page or at checkout.

Please note:

• Delivery upgrades (liftgate, inside delivery, white glove, special access/remote delivery) may require additional fees.

• Shipping fees, once charged, are generally non-refundable unless the shipment is cancelled prior to dispatch or the return is due to our error.

4. Order Processing Time

Orders are typically processed within 1–3 business days (Monday–Friday, excluding holidays) after payment confirmation.

Certain items—especially oversized, freight-shipped, or made-to-order products—may require additional processing time. If extended processing applies, we will notify you by email.

5. Estimated Delivery Time

Delivery times vary depending on carrier, product type, and destination. Transit times begin after the item ships (not from the order date).

Typical Delivery Estimates (after shipment)

• Standard parcel deliveries (UPS/FedEx/USPS): 2–7 business days

• Freight/LTL deliveries (large items): 5–10 business days (sometimes longer based on location and appointment scheduling)

Delivery times are estimates and may be affected by factors beyond our control, including weather, carrier delays, supply chain interruptions, or seasonal demand.

6. Shipping Methods & Carriers

We partner with reputable carriers to ensure safe delivery. Depending on the item, we may ship via:

• UPS / FedEx / USPS (standard parcel)

• LTL Freight carriers (pallet/crate deliveries for oversized products)

Freight shipments may require:

• A delivery appointment

• A recipient 18+ present at delivery

• A phone number for carrier scheduling

7. Freight Delivery (Oversized Items)

Some products ship via freight (LTL) due to size and weight. Freight deliveries are typically curbside delivery unless upgraded services are purchased.

Common Freight Delivery Notes

• Curbside Delivery: Delivered to the curb/end of driveway (customer is responsible for moving the item indoors)

• Liftgate Service: May be required if you do not have a loading dock or forklift

• Inside / White Glove Delivery: May be available at additional cost (quote required)

It is the customer’s responsibility to ensure the item can fit through doorways, hallways, staircases, and the intended installation area. Additional handling, hoisting, or special access fees are the customer’s responsibility unless otherwise agreed in writing.

8. Tracking Information

Once your order ships, you will receive an email with tracking details (where applicable). Freight orders may provide tracking and appointment scheduling information directly through the freight carrier.

If you have questions about tracking or delivery status, contact us at support@primeyardliving.com.

9. Delivery Issues (Delays, Lost Packages, or Damage)

9.1 Delayed Shipments

If your package is delayed beyond the estimated delivery window, please contact us so we can assist with carrier follow-up.

9.2 Lost Packages

If tracking indicates “delivered” but you have not received your order:

• Verify the shipping address used at checkout

• Check with neighbors, building staff, or your local carrier

• Contact us promptly so we can assist with the carrier investigation

9.3 Damaged Shipments

Please inspect shipments upon delivery.

For freight deliveries:

• Note visible damage on the delivery receipt before signing (e.g., “Damaged—Subject to Inspection”)

• Take clear photos of the packaging and damage

• Report issues within 48 hours of delivery

For standard parcel deliveries:

• Report damage within 7 days of delivery with photos of the item and packaging

Failure to document visible freight damage at delivery may limit claim eligibility with the carrier.

10. Missing Items

If any items are missing from your order, contact us within 7 days of delivery with:

• Your order number

• The missing item(s) details

  We will investigate and resolve the issue promptly.

11. Incorrect Address

Please double-check your shipping address before placing an order. We are not responsible for shipments sent to an incorrect address provided by the customer.

If a package is returned due to an address error or failed delivery attempt, additional shipping fees may apply for reshipment.

12. Related Policies

For returns and refunds, please refer to our Return & Refund Policy on the Website.

13. Contact Information

For shipping questions or delivery support, contact us:

• Email: support@primeyardliving.com

• Phone: +1 (323) 894-2126

• Company: Rachel’s Ventures, LLC (PrimeYard Living)

• Address: 30 N Gould St, STE R, Sheridan, WY 82801, USA

• Hours: Monday–Friday, 9:00 AM–5:00 PM (Eastern Time)

14. Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Changes will take effect immediately upon posting on the Website. We encourage you to review this policy periodically.